FAQ
How do I contact you?
- The easiest is via e-mail at: info@briosa.se or phone 08-40881132 weekdays between 09.00 - 18.00. If you do not arrive, leave a message and we will call you or send an email and we will call you. We speak Swedish and English.
Do you have a physical store?
- No, but we sometimes attend events and member evenings at various gyms in the Stockholm area. Do you have a gym or do you think we should visit the gym you go to, get in touch with us at info@briosa.se
How do I order from you?
- The easiest way is to place an order via Briosa.se but if you want help with ordering or have questions, please call us at 08-40118832 we also accept orders by phone.
How do I pay?
-We offer different payment methods: Klarna direct purchase (card), Monthly payment and Buy now Pay later, when paying for Klarna's Monthly payment, a set-up fee (SEK 29) is added, which Klarna charges.
We also offer direct payment with various cards such as Visa, Mastercard, AMEX and Swish.
We can also offer invoice payment via Izettle, 20 days payment and administrative fee of SEK 20.
My purchase does not go through.
-Check that you have filled in the correct information. If you still can not get through your purchase, contact us at Info@briosa.se or 08-40881132 and we will help you.
I have ordered an item where it says that it is sent directly from the supplier.
- We sometimes send directly from the supplier's warehouse, read more about why here.
You have still ordered and paid to Briosa.se. We try to shorten delivery times and save on our environment. You will receive delivery information from us, but SMS about delivery can come directly from the supplier.
I have not received my package, what should I do?
-You can always follow your package via the tracking number you receive from us when ordering. Contact us otherwise and we will help you.
How do I get my package?
- we and our suppliers send mainly via Postnord to the mailbox or nearest delivery point.
What are the shipping costs?
- We offer free shipping on purchases over SEK 699.For lower order values, a shipping cost of SEK 49 will be added.
I want to change or complete my order, can I do it online?
- No sorry. Contact us at info@briosa.se and we will help you.
I did not receive a return note in my package?
- We do not yet have the opportunity to send with a completed return slip in the package, but if you want to send back your ordered item, you can contact us so we can email it, you must therefore have access to a printer. If you do not have it, we can send the return slip to you by post.
A return note costs 49 sec.
We will then make a refund to you within 14 days of receiving the item back in full condition. Read more about our return policy here.
I want to change my ordered item, what do I do then?
-You have a free replacement. Contact us by email or phone and we will help you arrange the change.
I have returned my item, what do I do now?
- We will take care of your return and will within 14 days of receiving the package cancel your payment.We recommend that you log inwww.klarna.seand reports a return. In this way, your invoice is paused while waiting for your return to be handled by us. If you have chosen to pay by card / direct payment, the money will be deposited in the card / account you used at the time of purchase.
How long do I have an open purchase?
-We offer 14 days open purchase.
I want to complain about a product?
-We follow the Consumer Purchase Act and the recommendations that apply to complaints.Only original defects are covered by the right of complaint, the right of complaint does not include defects that are caused by normal wear and tear.
